Tech Support Showdown

Latest about Tech Support Showdown

By Mark Anthony Ramirez last updated 15 April 24

Acer customer service leveled up in 2023

By Sherri L. Smith published 4 November 23

The Laptop Mag staff just wrapped up the 2023 edition of Tech Support Showdown. Check out our biggest winners and losers

By Sherri L. Smith published 31 October 23

Laptop Mag goes undercover and puts laptop manufacturer’s tech support to the test. Here are our customer service rankings.

By Rael Hornby published 30 October 23

Across the web and over the phone, here's our review of MSI's tech support in 2023.

By Sean Riley published 30 October 23

Lenovo customer service managed to improve yet again this year with just a single stumbling block keeping them from the top contenders.

By Rami Tabari published 30 October 23

We called, web chatted, tweeted and Facebook messaged HP a ton of questions to test its tech support. Here's our review.

By Charles Anthony Davis published 30 October 23

We investigated Samsung’s customer service for Laptop Mag's 2023 Tech Support Showdown. Here's what we found.

By Mark Anthony Ramirez published 30 October 23

Laptop Mag investigated Apple's online and phone tech support for our annual Tech Support Showdown report.

By Sherri L. Smith published 30 October 23

We called, live chatted, tweeted and Facebook messaged Dell a ton of questions to test its tech support. Here's our review.

By TJ Fink published 30 October 23

We investigated Microsoft’'s customer service for Laptop Mag's 2023 Tech Support Showdown.

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